Shipping Policy

At Gems & Diamond, we aim to deliver your orders promptly and safely. Please read the following details regarding our shipping policy:

1. Shipping Timeframes:

• Orders are typically processed within 1-2 business days.
• Delivery timelines depend on the location and courier service but generally range from 5-7 business days for domestic orders and 10-15 business days for international orders.

2. Shipping Charges:

• Free shipping on domestic orders above ₹5,000.
• For orders below ₹5,000 or international deliveries, shipping charges will be calculated at checkout.

3. Order Tracking:

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can use this number to track your shipment through the courier’s website.

4. Delivery Areas:

• We deliver to most locations across India and selected international destinations. If your area is not serviceable, you will be notified during checkout.

5. Undeliverable Packages:

• If a package is returned to us due to an incorrect address, refusal to accept delivery, or other issues, additional shipping costs may apply for redelivery.

6. Damaged or Missing Items:

• If you receive a damaged package or find items missing, please contact us immediately within 48 hours of delivery.
• We recommend taking pictures of the damaged package and contents as proof.

7. Custom Duties and Taxes:

• For international orders, any applicable customs duties, taxes, or fees are the responsibility of the customer.

Contact Us:

For any questions or assistance regarding shipping, please contact us:

• Address: S. Nirvair Singh Jewellers - Natural and Certified Gemstones, Shop No.2461, 10, Gurudwara Rd, Block 35M, Beadonpura, Karol Bagh, New Delhi, Delhi, 110005
• Phone: 981-114-9612, +91 999-960-2853
• Email: info@gemsndiamond.com

We’re here to help you with anything you need regarding your orders or our products. Thank you for choosing Gems & Diamond!